Privacy Policy

Senter360 respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) and other relevant regulations.

By accessing our website, dealer portal, or using our services, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect personal and non-personal information through the following means:

2.1. Information You Provide Directly

• When you create an account, place an order, or submit a request via our website.
• When dealers input farmer details into our portal for product configurations.
• When you communicate with us via email, phone, or online forms.

2.2. Information Collected Automatically

• Your browsing activity, device details, and IP address.
• Cookies and tracking technologies that help improve user experience.
• Website traffic data, including pages visited and time spent on our site.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our products, services, and website functionality.
• To process transactions, including orders, payments, and quotes.
• To communicate with you regarding inquiries, service updates, and promotional offers (only with consent).
• To manage dealer relationships and facilitate product recommendations for farmers.
• To comply with legal obligations and prevent fraudulent activities.

4. Legal Basis for Processing

We process personal information based on:

• Contractual necessity (e.g., fulfilling orders, responding to inquiries).
• Legitimate interests (e.g., fraud prevention, website security).
• Consent (e.g., marketing communications).
• Legal compliance (e.g., regulatory reporting, tax obligations).

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data with:

• Service providers assisting in payment processing, website hosting, or logistics.
• Dealers who facilitate customer product selections.
• Legal authorities if required by law or for fraud prevention.
• Business partners in case of mergers, acquisitions, or restructuring.

All third parties handling personal data are bound by confidentiality agreements and required to comply with data protection laws.

6. Data Security

We implement technical and organizational measures to protect your data, including:

• Encrypted transactions for online payments.
• Secure access controls and firewalls.
• Regular monitoring for security vulnerabilities.

However, no online transmission is completely secure. You are responsible for safeguarding your login credentials.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

• Access: Request details of the personal data we hold about you.
• Correction: Request correction of inaccurate or outdated data.
• Objection: Object to data processing in certain circumstances.
• Erasure: Request deletion of your personal data where applicable.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, contact us at Senter@info.co.za

8. Cookies and Tracking Technologies

8.1 Cookie Usage

We use cookies to enhance user experience, analyze website traffic, and enable certain functionalities. These include:

• Essential Cookies: Required for website functionality (e.g., login sessions).
• Performance Cookies: Help us analyze website traffic and user behavior.
• Marketing Cookies: Used for personalized advertising (only with consent)

8.2 Cookie Consent Banner

When you visit our site, a cookie consent banner will appear, allowing you to:

• Accept all cookies.
• Reject non-essential cookies.
• Customize cookie preferences.

You can also manage cookies through your browser settings.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Once no longer needed, data is securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

11. International Data Transfers

Your data may be transferred and processed outside South Africa, where different data protection laws may apply. We ensure adequate safeguards to protect your data during such transfers.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Effective Date." Continued use of our services implies acceptance of any modifications.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: Senter@info.co.za